Track My Order
Your order number is in your confirmation email — it looks like CV-100001. No account needed.
Where your order is, and what happens next.
Order received
We have your order and your photograph. Nothing has been printed yet, which is also the window in which you can still change the address, the size or the image — email us with your order number.
Checked by a person
Someone is looking at your image for resolution, crop and colour. If it will not print well at the size you chose, you will hear from us before anything is made rather than after.
In production
It is being made. Canvases take two to four business days, puzzles and diamond kits three to five. From this point the order can no longer be changed or cancelled, because it is already yours in a literal sense.
On its way
It has left us and a tracking number is in your email. Tracking often shows nothing for the first 24–48 hours — that is the carrier not having scanned it yet, not a lost parcel. Typical transit is three to seven business days in the United States; the full table is on the shipping page.
Delivered
The carrier has marked it delivered. If it is not where you expect, check with neighbours and any safe place first, then write to us — if you took shipping protection we remake and reship at no cost.
Something not right?
Photograph the item and the box and email us within 14 days with your order number. We remake and reship free, or refund you in full. See the returns policy, or use the contact page.